Refund Policy
Note: The Korean version of this Refund Policy is the official, legally binding text. This English translation is provided for the convenience of non-Korean readers. View the Korean original.
1. General Principles
Mr.AI Inc. ("Company") complies with the Act on the Consumer Protection in Electronic Commerce and the Content Industry Promotion Act of the Republic of Korea. This Refund Policy applies to the paid products of the AI Market Twin service ("Service"): one-month plans and single-run passes. Every paid product is a one-time payment and does not renew automatically.
Summary — You get a full refund within 7 days of payment if no analysis has been run. If one or more analyses have been run, a partial refund or no refund applies (see Section 2).
2. Refund Rules
| Situation | Refund |
|---|---|
| Within 7 days of payment · no analysis run | Full refund |
| Plan · within 7 days of payment · some analyses run | Refund of the balance after deducting the cost (excl. VAT) of the analyses run |
| Single-run pass · pass used | No refund (the product is fully delivered by its one run) |
| More than 7 days after payment | Generally non-refundable (a prorated refund for the remaining period is at the Company's discretion) |
| Service unavailable for reasons attributable to the Company (outage, suspension, etc.) | Full refund or a refund prorated to the remaining period |
| Contract terminated by the Company because the user violated the Terms | No refund |
An "analysis" is one market-validation run in the Service (one run of a tier). An analysis counts as run when it completes normally and its result data is produced. A run that fails after starting because of an error on the Company's side does not count as run.
3. Validity of Single-Run Passes
A single-run pass must be used within one year of purchase. Passes lapse when their validity period ends. You can check the remaining validity on the billing page in the Service.
4. How to Request a Refund
You can request a refund in either of these ways:
- The Request refund button on the billing page in the Service: a plan refunded within 7 days of payment with no analysis run is processed immediately.
- An in-Service inquiry or email to contact@markettwin.ai — for single-run passes and all other cases. Please include the email you signed up with and the reason for the refund.
5. Refund Timeline
The Company will notify you whether a refund is approved within 7 business days of receiving the request. Approved refunds are returned to the original payment method within 5 business days of that notice. Card issuers, the payment processor, or banks may take additional business days before the funds arrive.
6. Limits on Withdrawal
Under the proviso of Article 17(2) of the Act on the Consumer Protection in Electronic Commerce, withdrawal may be limited in the following cases:
- The user has run an analysis and result data (content) has been produced — no refund for the analyses run
- The user has transferred results to a third party without the Company's prior consent
7. Dispute Resolution
If a refund dispute arises, you may apply for mediation to the Korea Consumer Agency, the Electronic Commerce Mediation Committee, or a similar body. Matters not covered by this policy are governed by the Act on the Consumer Protection in Electronic Commerce and other applicable laws of the Republic of Korea.
8. Contact
Questions about this Refund Policy: contact@markettwin.ai
Company Information
| Legal Name | Mr.AI Inc. (주식회사 미스터에이아이) |
|---|---|
| CEO | Hyunwoo Lee |
| Business Registration No. | 693-87-03907 |
| Mail-Order Business Reg. | 2026-Yongin-Suji-2253 |
| Head Office | 14-30 Jukjeon-ro 27beon-gil 604-803, Suji-gu, Yongin-si, Gyeonggi-do, Republic of Korea |
| Phone | +82 70-8057-6274 |
| General Contact | contact@markettwin.ai |